Returns & Exchanges Policy
At "Jacket Junkie", every piece is made with passion — from mass-produced staples to hand-painted, one-of-a-kind designs. We want you to love your purchase as much as we loved creating it.
Because our products vary between ready-to-ship apparel and handmade wearable art, our return and exchange policies are a little different depending on what you buy.
The Breakdown
Of The Policies
Returns on Mass-Produced Items
Eligible items (hoodies, jackets, coats that are not custom-made) may be returned or exchanged within 14 days of delivery.
Items must be unworn, unwashed, and in their original condition with tags attached.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Handmade & Custom Items
Hand-painted denim, custom art jackets, or made-to-order designs are final sale and cannot be returned or exchanged. Each piece is created uniquely for you, making it one-of-a-kind.
If your handmade item arrives damaged or defective, please contact us within 7 days of delivery, and we’ll work with you to make it right.
Exchanges
If you need a different size or style for an eligible (non-custom) item, we’re happy to help with an exchange within the 14-day window.
Exchanges are subject to product availability. If the requested item is sold out, we can issue store credit or a refund instead.
Refunds
Once your return is received and inspected, you’ll receive a confirmation email. Approved refunds will be processed back to your original payment method within 5–10 business days.
Questions?
We’re here for you! Reach out anytime at [support@thejacketjunkie.com] with your order number and details so we can assist you.
Thank you for supporting "Jacket Junkie" — where fashion meets art, and every piece tells a story.